Making a big purchase such as a new home can be intimidating and daunting. But the folks at CrestWood Communities made everything so simple and seamless. It was only three months, from first visit to the model homes and sales center at Bella Victoria in Rancho Cucamonga, that we were moved into our new home.
It was from Day 1, CrestWood Communities representatives carefully walked us through escrow and the purchase, keeping us abreast of just about every movement of our transaction. We couldn’t have asked for a better team to guide us through a stressful time. Our home purchase was based on the sale of our older home, and CrestWood made it all happen!
Donna Phillips in the sales center was wonderful to work with. Not only did her charming personality make us feel comfortable and welcome, but her professionalism was instrumental in making this purchase easy. From the start, Donna was honest and upfront about the process of our home purchase. She was even on target with our move-in date! She told us not to worry about anything, that her team was there to do the legwork for us. That was really impressive. It was as if she became one of our family members during this exciting time. In fact, we still keep in contact with her and consider her a good friend today.
Then there was Haydee Alvarez, CrestWood’s mortgage manager, she was another helpful employee who strategically walked us through the convoluted financing process. Not only did she make sure we were on track, but she constantly assured us we would soon be in our new home. She has a way of explaining — in laymen terms — the complex home purchase transaction. CrestWood’s self financing program was the only way to go. No banks to hassle with, no hurdles to jump, just plain simple financing.
Then there were the folks at the design center that helped us furnish the interior of our home. Such a simple process and the representative there was helpful in making it all come together for move in day.
Now we are in our home and couldn’t ask for anything more. from the home’s quality, to the comfort and energy efficiency, we are happy to now be a part of the CrestWood family.
James J. Rodriguez