At CrestWood Communities, our homeowners are not simply buyers but part of the CrestWood Family.
At CrestWood Communities, our homeowners are not simply buyers but part of the CrestWood Family.
John Celli is the best example of customer service that we have experienced during this homebuilding process. As construction superintendent, John, was thorough, thoughtful, knowledgeable, and demonstrated a "get-it-done" and "get-it-done-right" skill set that surpassed everyone in this homebuilding endeavor... Read More
Last month we closed on our home in Villa Portofino. Building a home long-distance (we also have a home in Colorado), during a pandemic with all the accompanying labor and material shortages was not without challenges. We are sure this was also true for the CrestWood Communities. As issues arose, we are generally satisfied with the outcomes. However, one of your employees, John Celli, is the best example of customer service that we have experienced during this homebuilding process. As construction superintendent, John, was thorough, thoughtful, knowledgeable, and demonstrated a "get-it-done" and "get-it-done-right" skill set that surpassed everyone in this homebuilding endeavor. During the walk-through, the house was immaculate with every detail, including correct times on microwave and stove, completed. The few concerns we had were attended to expediently and accurately. In the case where we were missing a window blind, John took care of it from measurement to installation. John's introduction and explanation of items that were new to us, eg solar, tankless water heater, astrological switch, were understandable and presented in layperson's terms. His patience was demonstrated when a few days later he was seen making his rounds on the street, and we asked about an issue. John smiled and repeated calmly instructions about the astrological switch! Beyond our experience with John, I have watched him interact with other residents and many subcontractors. It is obvious that he is invaluable to all the residents and that his relationship with the subcontractors causes things to be resolved quickly and well. Finally, we admire that John doesn't stand around a fish for a compliment. That man moves quickly from one site to the next, and most likely, one issue to the next. He is the epitome of a professional. We look forward to many happy years in Villa Portofino, and we are grateful to John Celli and all he did to make our move-in smooth and successful.
My experience from the time I entered the sales office until I closed escrow on July 8, 2016 was professional, positive and fun. The sales staff was accommodating and knowledgeable. They kept me informed and involved in every in step of the process. This was my fourth home buying experience. And I must say it was the "Best.".. Read More
Back in early April, I was on the internet just for grins and giggles looking for a home in Rancho Cucamonga. I previously looked at Victoria Gardens, however; the units were overpriced and the quality of the builder was in my opinion, marginal. I googled, "Homes in Rancho Cucamonga" and the Adega project came into view on my search engine. Wow, the project had so much to offer. I did some research on CrestWood and determined that they build quality, high end homes and offer excellent accoutrements that other builders consider an upgrade. I viewed each Residence and determined Residence Two (2A) was perfect for me and my little buddy Mars. My experience from the time I entered the sales office until I closed escrow on July 8, 2016 was professional, positive and fun. The sales staff was accommodating and knowledgeable. They kept me informed and involved in every in step of the process. This was my fourth home buying experience And I must say it was the "Best." Thank You CrestWood for the most phenomenal buying experience ever. Your team of family professional's rock! Lena K. Kinney Happy Homeowner
We are happy to now be a part of the CrestWood family... Read More
Making a big purchase such as a new home can be intimidating and daunting. But the folks at CrestWood Communities made everything so simple and seamless. It was only three months, from first visit to the model homes and sales center at Bella Victoria in Rancho Cucamonga, that we were moved into our new home.
It was from Day 1, CrestWood Communities representatives carefully walked us through escrow and the purchase, keeping us abreast of just about every movement of our transaction. We couldn't have asked for a better team to guide us through a stressful time. Our home purchase was based on the sale of our older home, and CrestWood made it all happen!
Donna Phillips in the sales center was wonderful to work with. Not only did her charming personality make us feel comfortable and welcome, but her professionalism was instrumental in making this purchase easy. From the start, Donna was honest and upfront about the process of our home purchase. She was even on target with our move-in date! She told us not to worry about anything, that her team was there to do the legwork for us. That was really impressive. It was as if she became one of our family members during this exciting time. In fact, we still keep in contact with her and consider her a good friend today.
Then there was Haydee Alvarez, CrestWood's mortgage manager, she was another helpful employee who strategically walked us through the convoluted financing process. Not only did she make sure we were on track, but she constantly assured us we would soon be in our new home. She has a way of explaining -- in laymen terms -- the complex home purchase transaction. CrestWood's self financing program was the only way to go. No banks to hassle with, no hurdles to jump, just plain simple financing.
Then there were the folks at the design center that helped us furnish the interior of our home. Such a simple process and the representative there was helpful in making it all come together for move in day.
Now we are in our home and couldn't ask for anything more. from the home's quality, to the comfort and energy efficiency, we are happy to now be a part of the CrestWood family.
James J. Rodriguez Javier Bustamante
We have never met a team of people in one organization who were there every step of the way through this whole process... Read More
The CrestWood Community that we just purchased our new home in was a journey to share with any home buyer. My husband, Ray, and I went to look at the new homes in August, 2013, and found a beautiful home that would fit our needs. We were met at the Sales Center by a knowledgeable staff of professionals, Rueben Avila, Donna Phillips, Janine Faruzzi, and Karen who were so helpful in our process of the purchase of our home. They had such a personal touch to everything that a wonderful team would require. We were given the information about purchasing a new home and started the process. We already owned a home so we would have to sell this first home before moving ahead. With a home on a contingency basis a "FANTASTIC" realtor Terry Kent stepped in to guide us through every step of the way of selling our home to purchase our new home. No matter how many times I reached out to Terry, I was met with a great attitude and helpful information to ease my tensions through the sale of our home. With his professional assistance we sold our home! At this same time of selling our home and buying a new home, we were guided to Haydee Alvarez who led us through the financial side of the purchase of the new home. Once again, a knowledgeable person in her field of Finance with a sweet attitude even after calling her a million times a day. She helped us with every challenge that arose. We have never met a team of people in one organization who were there every step of the way through this whole process. We "Thank You" all for your kindness, knowledge, personal attention, and all around support. Sincerely, Annette & Ray Lignowski
We can only be grateful for all she did for our family... Read More
Alfredo and Elisa Rios wanted to express how helpful Martha Mulko was with us. She had answers to all of our questions and we are very thankful to her since we received our house around the time she said. We can only be grateful for all she did for our family. Thank you very much for having such a great salesperson like Martha Mulko. Sincerely, Elisa & Alfredo Rios
We feel that CrestWood Communities went beyond their duty to perform to help us in these trying and low economic times, to make our dream a reality... Read More
CrestWood Communities made it possible for my wife and me to have the house of our dreams. Their encouragement, insistence and perserverance brought the American Dream in our reach, and gave the hope to let us believe that in America everything is possible if you are willing to work hard and never give up on your goals and plans. Thanks so much to Haydee Alvarez, who processed the loan application for us and thanks also to Donna Phillips who took care of the sales aspect of the transaction. We are indebted to this fine team of professionals in Real Estate which enable us to overcome the hurdles and obstacles of qualifying for a loan and obtaining our home. We would like also to give special thanks to Daniel, who made it possible for us to find a bank or finance institute who could finance with our average fico score. We feel that CrestWood Communities went beyond their duty to perform to help us in these trying and low economic times, to make our dream a reality.
Words cannot express how thankful we are to have had Haydee handling our file and helping us achieve our ultimate goal of becoming homeowners... Read More
We wanted to thank Haydee and Donna for helping us purchase our new home. Our file was not easy and we were turned down by other banks and realtors.. When we walked into the Bella Victoria homes we fell in love, but we were sure that we would never be able to get one. Donna encouraged us to forward our information to Haydee, so we did, reluctantly. Two days later we received a phone call from Donna letting us know that Haydee was confidant that by the time our house was built Haydee would have us qualified. At that time we had no idea all the hard work that was ahead of all of us. Throughout the entire time that we were being qualified Haydee kept us informed and let us know step by step what was happening and why. We know that what Haydee had to work with was not the easiest but Haydee always stayed positive and helped us stay positive as well. We appreciate all the hard work and time that Haydee put in for us. we honestly believe that without Haydees' diligence we would not have our home today. Words cannot express how thankful we are to have had Haydee handling our file and helping us achieve our ultimate goal of becoming homeowners. Thanks Haydee, Richard and Judy Rodgers
I urge anyone contemplating being a New Homeowner to give this group of professionals a try, and definitely meet "The Finance & Mortgage Doctor" Haydee Alvarez so you too can achieve this American Dream. CrestWood Communities has put a fantastic team together we are very thankful for everything they have done... Read More
Our Home Buying Journey began in June of 2016 When we Received our annual rent increase and a Notice of "No Dogs Allowed" was handed to us, we had been long standing tenants of 13 years and believed that owning a house was out of our reach Just thinking of the cost involved to sustain a house was intimidating. Feeling content with the location of our apartment we never anticipated relocating until this notice. One year ago 2 puppies came into our home they were returned gifts back to us and they became part of our family, releasing them to a shelter "The Dog Pound" was heartbreaking unwilling to conform to these rules we decided it was time to move, to find a home that would accept our pets. The home search was on and we saw how high rentals had become and decided to jump into The New 1st Time Home Buyers Group. The search for our home had many ups and downs we viewed Communities with Mellow Roos and Special charges to 3 story Condos that were questionable given our age and to think if I could handle the stairs given my repaired knee, then there were the affordable homes but with 1hr plus commutes to work for my husband. The Rejection; we found a location that was off of interstate 15 in North Fontana area. This was where we were staring to lose hope when the Sales agent told us we should consider looking into a lower price range home. We asked her if we could see the Model Houses and she replied "we don't have any models in your price range" talk about being turned down she didn't even give is the time of day to even glance at the models! Dishearten by that particular rejection we gathered up our hopes and continued our search the following week. We learned about a new home development from a potential home loan officer whom asked if we have seen the new developments close by just minutes from here he said. With no time lose we drove down not knowing the exact name of the community when we saw the signs of The Adega Collection. At Adega Collection we were greeted with such kindness and professionalism. We briefly met with Haydee Alvarez at the sales center, as she was there for another client. Haydee took down our info and told us let me get back to my office and write up some figures, during one of our conversations with Haydee we told her we should be looking into homes that are around $300,000 or fixer uppers and she replied "wait till you come into my office I will show on paper". At CWD Mortgage we were sat in the conference room when Haydee Alvarez walks in with a huge smile, file in hand, She greets us and says "ever wonder how people own homes and they make the same as you do or less, well let me show you how you too can own your home and not just any home but a New Adega Home". Haydee broke down the numbers explaining every detail and we proceeded to sign the contract with Julie Thornton, sales consultant guiding and explaining the stack of documents at hand with such ease she has been a pleasure to work with and being there to show us the models and answering more questions time after time. Haydee Alvarez is a Power House in her field with years of experience and a get it done attitude she is a true asset to her colleague at CWD Mortgage. Mrs. Alvarez figuratively speaking took a scalpel and cut out the obstacles in the way, educating us in our finances and always assuring us that this house would soon be ours. You can say she was available nearly 24hrs a day always answering our calls and messages in a timely manner. Haydee has been The Finance & Mortgage Doctor in her efforts to help us become 1st Time Home Buyers, her kindness and compassion towards us is heartfelt we are blessed and honored to have had her work on our file during this home buying process. As our escrow is soon to close, we would like to thank the many people working on site at The Adega Collection they have all been kind and diligent in their tasks to complete our New Home. I urge anyone contemplating being a New Home Owner to give this group of professionals a try, and definitely meet "The Finance & Mortgage Doctor" Haydee Alvarez so you too can achieve this American Dream. CrestWood Communities has put a fantastic team together we are very thankful for everything they have done. Georgia Rodriguez
From the moment we started working with the CrestWood Team, I knew we were with the right group of people. There was always a sense that they were all in it with us to make it happen and get us in the new home, but it wasn't about just making the sale. The friendliness of each team member and ability to connect with them on both a professional and personal level made the entire home selling and buying process seamless and reassuring... Read More
From the moment we started working with the CrestWood Team, I knew we were with the right group of people. There was always a sense that they were all in it with us to make it happen and get us in the new home, but it wasn't about just making the sale. The friendliness of each team member and ability to connect with them on both a professional and personal level made the entire home selling and buying process seamless and reassuring. The selling of our home all started with both the professional and affable personality of Terry Kent. He was phenomenal at making us very comfortable with the strategy for the sale of our home. He is a family man first and he immediately gains your trust and respect with his approach to the whole process. Terry went above and beyond numerous times during the sales process to make the sale of our home a reality and to allow us the next step of the purchase of the new home. Working with CWD Mortgage was one of the smartest moves we made in the whole home buying process. We made an immediate connection with Haydee Alvarez, the Mortgage Manager, who walked us through each step with absolute accuracy and complete disclosure. She is genuine, likable and above all professional and keeps your personal financial capabilities at the forefront of her efforts. She will always tell you the truth, good or bad, and always starts off with the worst-case scenario. This allowed us to constantly be reviewing our capability of managing the finances with the new home. With each successive conversation, and there were many, the news always seemed to get better and better. There are few people in this world we would trust with the amount of information you need to share during the home-buying process, and Haydee earned that trust time and time again. We were lucky to work with Haydee in buying our CrestWood home; she made our new home a financial reality. The relationship with CrestWood all started and ended with Donna and Ruben at the sales office of Bella Tierra. They were the absolute cheer leaders from day one in the whole crazy house buying scenario. They were gracious to us and our friends each and every time we walked someone else through our potential new dream home. Donna and Ruben make a great team and we always felt welcome walking into the model to ask "just one more question". Having been in the home now nearly two months, we sometimes have to remind ourselves that it's actually our home. The amount of space we have for our growing family of five seems to be endless. One of the absolute top selling features is the green build qualities of the home. In just 2 short months, we are seeing our energy bill come in over 47% lower than our previous home, which was 1900 square feet smaller. During the hot month of July with temperatures in the high 90's and low 100's, we still don't find the need to run the AC until the late evening and then it's just to cool down the back rooms for bed time.
Thank you CrestWood Team for making our dream home a reality. We look forward to making family memories here for the next 30 years. Ross and Kristina Vitale and their three sons