Letter to Kathleen Garvey
from Wendy Rivera homeowner at
Rancho Del Sol - January 2011
Dear Mrs. Garvey
I just wanted to take a moment of your time to express my gratitude for having a wonderful employee Haydee Alvarez who assisted me in the purchase of my new home. It was really important for me to send you this email because for 3 ½ years nobody wanted to give me a 30yr fix with low interest rate, they said my credit was not there, I was told it could not happen if my husband was not on the policy, they also said no because I had a BK on my credit and so for 3 years I was told “NO” until I met somebody in your company who said YES we can help you.
Those words didn’t finally hit until it came down to signing the very last documents at escrow yesterday and all I could think was WOW this girl Haydee really made it happen for me. There were times I gave Haydee a hard time and almost wanted to say forget the whole thing but she always remained professional, sincere, and patient with me.
Lastly, I just want to say Haydee exceeded my expectations and has really, really, impressed me with the whole outcome that I would recommend her to anyone I know who would be seriously interested in buying a home.
Thank you kindly,
Bella Victoria - Rancho Cucamonga
Back in March I relocated from Texas and was trying to purchase a home, after talking with several lenders the answers was always "We can't do anything for you!" I looked at a home at Bella Victoria, I stopped in and talked with the Sales Agent, Donna Phillips, who listened to my story and said "CWD Mortgage will be able to help you". I was reluctant at first, but thought twice about it and figured it would not hurt. So here I am today, moving into my new beautiful new home; Thanks to Donna and Haydee...My Angels!!!
Katherine Gutierrez, Bella Victoria Homeowner
THANK YOU CRESTWOOD COMMUNITIES
Rick Chanter and Marion Allen
Eagelcrest - Mentone/Redlands
Thank you Crestwood Communities, as a sixth time home buyer we cannot say how happy we are with our new Eaglecrest - Plan 6 home. The quality is superb. We would recommend your homes to our friends and family hands down, and your staff made it possible. THANKS
WE ARE QUITE IMPRESSED BY THEIR AFTER-SELL CUSTOMER SERVICE...
Bella Victoria - Rancho Cucamonga
Purchased in 2009
It is was pleasure to hear from you in the beginning of the New Year.
We Chinese always believe the encounter of each other. I would say we are lucky to meet you in Bella Victoria when we first visited, your enthusiastic smile and professional knowledge really attracted us before we even started the model tour.
Through you utmost assistance we moved into the new home as our planned schedule in spite of all the complicated mortgage procedures. I would also like to strongly recommend Crestwood Communities to all the people I know for their quality productions and reliability.
We are quite impressed to their after-sell customer services which are efficient and intelligent. We are fortunate to stay in Bella Victoria the rest of our lives...THANK YOU!
...YOU ALL MADE ME FEEL LIKE FAMILY
Bella Victoria - Rancho Cucamonga
Purchased in 2009
Martha, Haydee, Lelly, and Sandi literally made the purchase of my first new home construction possible. My Realtor, Sandi McWhorter, had been working with me to purchase a resale home. The experience of just getting an offer accepted seemed impossible and I was discouraged. Sandi called one day and said she had found the perfect home for me and took me to Bella Victoria. She was right, we met Martha and contracted that day. Martha was extremely professional, knowledgeable and efficient, I could tell by her enthusiasm that she enjoyed her work which made the experience a hit with me, and my Realtor, Sandi.
After signing the paperwork, as part of the process of preparing me for th next steps, Martha told me that Haydee, from CWD Mortgage, would contact me to begin the qualification piece to submit to the loan underwriters. She spoke highly of Haydee.
Haydee is "AMAZING", not only was she professional and a delight to work with, she is a genius who clearly has an expertise as well as a proficient working knowledge of the mortgage lending industry and it regulatory requirements. Here talents do not end with the fact that she is a subject matter expert, she takes it further with the potential buyers providing them with what they need to insure approval leveraging experience and knowledge with excellent customer service and follow-through.
I would not be in my home today or in the coming 2010 year, without the dedication and attention to detail provided. Haydee went the extra mile, she went above and beyond any job expectation to make it happen for me along with the rest of the Crestwood team.
Thank you all for your care as I ventured out on my own, you all made me feel like family. I will never buy a re-sale again. I am telling all my friends and whoever will listen, check-out the new homes available in Bella Victoria.
What I know for sure is that God Gave Me "You All" to make my dream possible. I love my home. Thank you.
CRESTWOOD EXCEEDS HOMEOWNERS EXPECTATIONS TIME AND TIME AGAIN
Dr. and Mrs. Stuart White Summit Ridge - Yucaipa Purchased in 2000
Seven years ago, Stuart and Linda White decided it was time for something new. A bigger floor plan, a different location and, most importantly, a home that was all theirs and brand new.
The Whites toured community after community during the summer of 2000. Then they discovered Summit Ridge Estates by Crestwood Communities in Yucaipa. They found what they were looking for in a 2,500-square-foot home with five bedrooms, a half-acre home site and beautiful mountain views.
“We fell in love with the floor plan, but we didn’t understand the quality that was behind it at the time,” said Stuart, a professor of law at Westwood College and adjunct professor at San Bernardino Community College. “We hadn’t heard of Crestwood, and we were lucky that someone recommended them.”
Before closing on the home, Stuart asked a friend for his opinion. A contractor for 30 years, the friend toured the new home and pointed out the various ways in which Crestwood had gone above and beyond with careful craftsmanship and quality construction and design.
“He walked through saying, ‘You see this? They didn’t have to do that. It’s above code’,” said Stuart. “He knew what he was looking for. If it was impressive to him, it was good enough for me.”
The Whites closed escrow on their Summit Ridge Estates home, and they haven’t regretted a minute of it ever since. The homeowners say Crestwood has been there for them every step of the way with responsive service and genuine care.
“The one thing that puts Crestwood above every other builder out there is customer service,” said Stuart. “And customer service is what makes a company a company. Anything we’ve needed, they’ve always been there. They just want us to be happy.
“If I ever have to move again, I would look for a Crestwood home first. You get your money’s worth, and it all comes back in customer service. You want a builder who will be there when you need them, and Crestwood will be.”
Today, the Whites and their family, including sons Miles, 24, and Tyler, 16, and daughter Lyndsey, 14, continue to enjoy their Crestwood home.
“You walk in, and it just strikes you,” said Linda, a registered nurse, of the floor plan. “There’s a cathedral ceiling, a wide living room and arches leading into the family room. Everything is well positioned and logically arranged.”
NEARLY 2 ½ YEARS LATER,
GIBSON'S STILL SOLD ON
Larry & Belinda Gibson Camden Collection - Ontario Purchased in 2005
As Larry and Belinda Gibson planned their new life together in 2005, they needed a home sized to suit their soon-to-be blended family and located within the boundaries of the schools their children already attended in Ontario. When the couple discovered Camden Collection by Crestwood Communities, it seemed that their dream was coming true, only to find that the neighborhood was already sold out following a lottery!
“We had looked at resales throughout the area, but we saw tremendous value in the brand new homes of Camden Collection,” recalled Larry Gibson. “Their prices were only $10,000 to $20,000 higher than the 20-year-old homes we were considering, and the largest Camden Collection floorplan was absolutely perfect for us.”
Belinda Gibson concurred, “If we had a vision of the home we were looking for, this Crestwood home was it, with almost 2,800 square feet, enough bedrooms for us and our kids upstairs and a guest room downstairs. Plus a very large homesite. We really wanted this house.”
Sometimes things are simply meant to be. The Gibsons soon got a call from a Crestwood sales representative saying that another family had dropped out, and the home they wanted was available after all.
“We got pre-approved right away through one of my grown daughters, who is a loan officer, and we called Crestwood back to say we would take the house,” said Larry Gibson. “Belinda had sold her house so we were eager to move in, and Crestwood was very accommodating to our wishes.”
Two and one-half years later, the Gibsons are still thrilled with their Camden Collection home, along with Larry’s son, Shawn Gibson, 18, and Belinda’s two youngest children, John Ferranto, 18, and Courtney Ferranto, 15.
“Our home purchase from Crestwood Communities was a slam dunk,” said Larry Gibson, who operates an equipment and party rental business in San Dimas. “Their people are wonderful to work with, and everything ran smoothly. Whenever we called with a question or the slightest customer service item, they were on it right away.”
Added Belinda Gibson, who works in the tax management area for ADP, “Buying a home from Crestwood was so easy. They were always there if we needed anything. When we moved in, Crestwood gave us a binder with all our homes’ colors, home maintenance recommendations, contact information for all the subcontractors and more. That’s been a big help.”
CRESTWOOD COMMUNITIES' FAIRHAVEN
FELT JUST RIGHT FOR THE ROBERSONS
Brent and Kristin Roberson were so sure that Crestwood Communities’ Fairhaven in Rancho Cucamonga was the right neighborhood for them that the couple never looked anywhere else!
“Kristin and I lived about two miles away in a Rancho Cucamonga townhome, so we were already sold on the area,” recalled Brent Roberson, who is branch manager for a bank in Glendora. “We started driving past the Fairhaven site as soon as they broke ground and got more excited every time we went by.”
Noted Kristin Roberson, who teaches at Options for Youth Charter School in Rancho Cucamonga, “Right away, we knew we wanted to buy from Crestwood Communities. You can tell that this is a family-owned company. They take pride in building quality homes and going that extra mile to make homebuyers happy.”
The Robersons selected Residence Two, a two-story floorplan sized at just over 2,300 square feet of living space. Fairhaven also offers four other two-story plans and a single-level plan.
“Our Residence Two home suits us perfectly, and now we have a yard to enjoy,” said Brent Roberson. “We chose the Santa Barbara exterior with its arched entryway and big arched front windows – very elegant and dramatic. Inside, more archways are among the many classy touches. We also took advantage of some of the attractive upgrades Crestwood offered, including granite kitchen countertops and dark cherry cabinets.”
“The overall flow is very nice, and this is a great home for entertaining,” said Kristin Roberson. “Brent and I hosted our first dinner party recently. One of our favorite things about this plan is the optional master bedroom retreat. That’s something we especially wanted in our new home.”
Fairhaven’s intimate 66-home environment is another plus for the Robersons.
“We like the small community feel of Fairhaven and the fact that there are no homeowners association fees or Mello-Roos taxes,” said Brent Roberson. “At our townhome neighborhood, the association fees seemed to go up every year.”
According to the Robersons, purchasing a home from Crestwood Communities was an outstanding experience every step of the way, including walk-throughs both before they moved in and about a month later.
“Everybody at Crestwood was so helpful and easy to work with,” said Kristin Roberson. “Not just the sales team, but the superintendents, customer service and all the corporate people we came into contact with. If we had a question or concern, they always got back to us fast. We didn’t feel as if Crestwood was just selling us a product, but that people truly cared they were providing our home.”
As Fairhaven residents, the Robersons enjoy shopping, dining and movies at nearby Victoria Gardens and Ontario Mills. They also like having their favorite Orange County destinations, including beaches and theme parks, freeway-close from their new home.
Joseph and Nellie Moctezuma
Bella Victoria- Rancho Cucamonga
Crestwood Communities made possible for my wife and me to have the house of our dreams. Their encouragement, insistence and perserverance brought the American Dream in our reach, and gave the hope to let us believe that in America everything is possible if you are willing to work hard and never give up on your goals and plans.
Thanks so much to Haydee Alvarez, who processed the loan application for us and thanks also to Donna Phillips who took care of the sales aspect of the transaction. We are indebted to this fine team of professionals in Real Estate which enable us to overcome the hurdles and obstacles of qualifying for a loan and obtaining our home.
We would like also to give special thanks to Daniel, who made it possible for us to find a bank or finance institute who could finance with our average fico score. We feel that Crestwood Communities went beyond their duty to perform to help us in these trying and low economic times, to make our dream a reality.
Richard & Judy Rodgers
Bella Victoria -Rancho Cucamonga
We wanted to thank you and Donna for helping us purchase our new home. Our file was not easy and we were turned down by other banks and realtors.. When we walked into the Bella Victoria homes we fell in love, but we were sure that we would never be able to get one. Donna encouraged us to forward our information to you, so we did, reluctantly. Two days later we received a phone call from Donna letting us know that you were confidant that by the time our house was built you would have us qualified. At that time we had no idea all the hard work that was ahead of all of us.
Throughout the entire time that we were being qualified you kept us informed and let us know step by step what was happening and why. We know that what you had to work with was not the easiest but you always stayed positive and helped us stay positive as well. We appreciate all the hard work and time that you put in for us. we honestly believe that without your diligence we would not have our home today. Words cannot express how thankful we are to have had you handling our file and helping us achieve our ultimate goal of becoming homeowners.
Richard and Judy Rodgers
Elisa & Alfredo Rios
Rancho Del Sol
To whom it may concern,
Alfredo and Elisa Rios wanted to express how helpful Martha Mulko was with us. She had answers to all of our questions and we are very thankful to her since we received our house around the time she said. We can only be grateful for all she did for our family. Thank you very much for having such a great salesperson like Martha Mulko.
Elisa & Alfredo Rios
James Rodriguez & Javier Bustamante
Bella Victoria - Rancho Cucamonga
Making a big purchase such as a new home can be intimidating and daunting. But the folks at Crestwood Communities made everything so simple and seamless. It was only three months, from first visit to the model homes and sales center at Bella Victoria in Rancho Cucamonga, that we were moved into our new home.
It was from Day 1, Crestwood Communities representatives carefully walked us through escrow and the purchase, keeping us abreast of just about every movement of our transaction. We couldn't have asked for a better team to guide us through a stressful time. Our home purchase was based on the sale of our older home. And Crestwood made it all happen!
Donna Phillips in the sales center was wonderful to work with. Not only did her charming personality make us feel comfortable and welcome, but her professionalism was instrumental in making this purchase easy. From the start, Donna was honest and upfront about the process of our home purchase. She was even on target with our move-in date! She told us not to worry about anything, that her team was there to do the legwork for us. That was really impressive. It was as if she became one of our family members during this exciting time. In fact, we still keep in contact with her and consider her a good friend today.
Then there was Haydee Alvarez, Crestwood's mortgage manager, she was another helpful employee who strategically walked us through the convoluted financing process. Not only did she make sure we were on track, but she constantly assured us we would soon be in our new home. She has a way of explaining -- in laymen terms -- the complex home purchase transaction. Crestwood's self financing program was the only way to go. No banks to hassle with, no hurdles to jump, just plain simple financing.
Then there were the folks at the design center that helped us furnish the interior of our home. Such a simple process and the representative there was helpful in making it all come together for move in day.
Now we are in our home and couldn't ask for anything more. from the home's quality, to the comfort and energy efficiency, we are happy to now be a part of the Crestwood family.